What Our Legal Terms Actually Cover
Our terms set out the rules that govern your account from the moment you open it. They cover how we collect and store your personal data, how transactions through DANA, OVO, and GoPay are processed, and what happens if a dispute arises. We do not share
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your payment credentials with third parties — when you submit a DANA transfer or OVO top-up, only the confirmation reference and amount are recorded against your account. Account eligibility is tied to your region: access is available where local law permits, and we may restrict or
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suspend accounts in jurisdictions where operation is not lawful. Our data retention policy keeps your account records for as long as your account is active and for the period required by applicable law after closure. Cookie data collected during mobile sessions is used solely for session
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continuity and fraud prevention — it is never sold. If a transaction dispute arises, you can raise it through our support channel and we aim to acknowledge it within one business day. All terms are governed by the laws of the applicable jurisdiction and subject to
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change; we notify you of material updates via your registered account contact before they take effect.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.